Reservations.com Reviews

She is a very nice young lady, she was very helpful. From a scale of 1-10 I will give her 10. I think all of your employee should be under her care and she should teach them how to treat customers. Everything was done properly and I will make sure to make another reservation in this company. We will let everyone know about the great experience. I think you have a very great company. We will definitely talk about it on our radio station 105.5 Gospel Station.

I would like to say how helpful and intelligent your agent, Sandra was assisting me on the phone with my recent reservation. She was thoughtful, intelligent, extremely polite and very nice to deal with. Based on my experience with her. I would definitely come back to use your service again and I would like to highly recommend her.

John is excellent at work, 6 people before him let me hanging but John is the only one solved the problem. Everyone place me on hold but John always get back to me. I want to compliment him for giving resolution to my problem. He deserve lots of praise.

I just wanted to commend Diana for her thoughtfulness and consideration when I made my call to change my Nov. reservation from one to two people. She went above and beyond her duties in changing my reservation. You made the right decision in hiring her.

Yesterday, I had to cancel an hotel reservation in Montréal and one of your employee named Krizza helped me with the cancellation. I would like to commend her for the excellent assistance she provided me with. Please extend to her the expression of my sincere gratitude. Kings regards.

I think that this a good outcome for both of us. It was a misunderstanding between me and your agent. I was thinking one hotel and she was talking of a different one. I appreciate your help and will continue to use your services. It is good to work with a company that stands by their services

I need to commend your employees for a wonderful job they did with handling my issue with booking a reservation. I wanted to bring to your attention that when customers are looking for a reservation in San Diego California and go to reserve a room at the Westgate Hotel in San Diego the website directs them to reserving a room in Taiwan. I know many individuals who will be attending a conference in San Diego that will be staying at the Westgate Hotel and to avoid future confusion I don't know who you have on your staff to fix the glitch but I thought I would bring it to your attention. Again, I am impressed with your customer service and will be using your site in the future.

Sunshine really did a great job, help me out a lot and way beyond extremely patient in finding a great hotel with a very good deal in the area and so I had to tell my Boss that there's a huge discount rate available wherein we can save lot. She did not ask for a review or feedback but she was really kind enough to extend her assistance 'til we finally found the best one.

Thank you very much for your assistance! Gail was absolutely wonderful in the way she spoke to me and her helpfulness. This is a business trip and the change of dates really messed up everything. Your willingness to work with me speaks volumes for your organization.

Sounds great! Thank you very much for quickly resolving this issue. I work for an organization that has custom support and the agents are sometimes overlooked when they do a good job. So please pass on my feedback and thanks to all agents involved in resolving this case.

Thank you again for the attention you and Jonathan have given to my request. I understand that your business is being hit hard with the impact of the Covid-19 pandemic, so I greatly appreciate the personal attention your team has given. I pray for this all to come to an end - sooner rather than later - and will speak highly of your organization to my colleagues and friends. I will be glad to use reservations.com again when I’ve been cleared to travel the world once more.